The progresses I have been made : 1 Telephone
Last year, I achieved my goal to post this blog every day. This year, I'd like to add this blog something good.
In order to improve my blog, continuing to post something positive is important.
To do this, finding and remembering my progresses however small they may be is a good idea.
Now I'm going to pick up these progresses of mine I've made, recently and in the past.
I hope I will be able to pick up 100 progresses this year.
To begin with, I'd like to pick up making answering a telephone call. Repetition and learning to take a memo has enabled me to make a phone call and even answering on behalf of my workplace.
I was neither good at making a phone call or answering one.
When I wanted to ask for information or make an appointment and the only way to do it was making a phone call, I was really worried. I dialed the phone number and when someone answered a phone, I was so startled that I hang up as soon as I heard hello. The problem was I didn't know what to say, although I did have what to ask for. My mother told me that it's good to taking a memo of list what I was asking for. With the help of memo, I barely managed to communicate on a phone, although I couldn't say smoothly what to say.
Answering a phone call was really a problem. Answering a phone call on behalf of someone else means I'm likely to hear about information like name, place and other matters I don't know at all. When I was a student, I didn't understand what was being said, and I remained silent, not knowing what to say. Even there was a time that when I was at a loss to respond to a phone call and remained silent, the caller thought that I didn't know Japanese (my native language) and began to speak English. At that time, I understood both Japanese and English to some extent, but I wasn't able to talk much in either language.
So was the problem, that when I asked a help for placement office, the job counselor didn't think that I would be able to answer a phone call on behalf of a company, and advised me to look for clerical works without answering phone calls.
When I got job in my current workplace, all employee including me had some mental problems, and no one was good at answering a phone call. It was 4 years ago. Incredibly I was the employee who answered phones best, although I wasn't good at all by the standard of employees without mental disabilities. Answering phones has become my role, as I'm getting used to it. Sometimes I made small and big mistake. Sometimes, I couldn't say the customer's name very well. Sometimes I took the message without putting the caller through to my boss. Whenever I made a mistake, I read back the guidebook and thought what I would do next.
Even now, I have a lot to learn to meet standard of answering a phone call like an experienced office worker without developmental disabilities, but being able to answering a phone call on behalf of the workplace is a great progress considering the difficulty in communication 20 or 10 years ago.
In order to improve my blog, continuing to post something positive is important.
To do this, finding and remembering my progresses however small they may be is a good idea.
Now I'm going to pick up these progresses of mine I've made, recently and in the past.
I hope I will be able to pick up 100 progresses this year.
To begin with, I'd like to pick up making answering a telephone call. Repetition and learning to take a memo has enabled me to make a phone call and even answering on behalf of my workplace.
I was neither good at making a phone call or answering one.
When I wanted to ask for information or make an appointment and the only way to do it was making a phone call, I was really worried. I dialed the phone number and when someone answered a phone, I was so startled that I hang up as soon as I heard hello. The problem was I didn't know what to say, although I did have what to ask for. My mother told me that it's good to taking a memo of list what I was asking for. With the help of memo, I barely managed to communicate on a phone, although I couldn't say smoothly what to say.
Answering a phone call was really a problem. Answering a phone call on behalf of someone else means I'm likely to hear about information like name, place and other matters I don't know at all. When I was a student, I didn't understand what was being said, and I remained silent, not knowing what to say. Even there was a time that when I was at a loss to respond to a phone call and remained silent, the caller thought that I didn't know Japanese (my native language) and began to speak English. At that time, I understood both Japanese and English to some extent, but I wasn't able to talk much in either language.
So was the problem, that when I asked a help for placement office, the job counselor didn't think that I would be able to answer a phone call on behalf of a company, and advised me to look for clerical works without answering phone calls.
When I got job in my current workplace, all employee including me had some mental problems, and no one was good at answering a phone call. It was 4 years ago. Incredibly I was the employee who answered phones best, although I wasn't good at all by the standard of employees without mental disabilities. Answering phones has become my role, as I'm getting used to it. Sometimes I made small and big mistake. Sometimes, I couldn't say the customer's name very well. Sometimes I took the message without putting the caller through to my boss. Whenever I made a mistake, I read back the guidebook and thought what I would do next.
Even now, I have a lot to learn to meet standard of answering a phone call like an experienced office worker without developmental disabilities, but being able to answering a phone call on behalf of the workplace is a great progress considering the difficulty in communication 20 or 10 years ago.
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